Sarah adding Post-it to an experience audit poster

UX Strategy

Envisioning what to design and why helps teams design with intent. I’m skilled in facilitating ideation, prototyping ideas of what could be, and learning what matters most to people to arrive at clear and compelling value propositions. My ability to explore problems from different angles and leverage insights to shape new product and service experiences helps teams move from vision to reality with confidence. 


Primary & secondary discovery research

  • Stakeholder interviews and themes

  • Trend and exemplar research

  • Quantitative surveys to identify audience behavior and needs

  • Exploratory research to identify unmet needs and new opportunities


Problem space assessment & visualization

  • Current state journey mapping, ecosystem mapping, and service blueprinting

  • Competitive analysis and competitive landscape

  • Experience audits and heuristic evaluations


  • Week-long design sprints

  • Opportunity definition

  • Concept ideation and scenario storyboarding

  • Prototyping and evaluative research

  • Generative research to surface participant needs and ideas

  • Evaluative research to to assess product appeal and value propositions

Opportunity definition & ideation


Experience vision development

  • Brand positioning, naming, and attributes

  • Persona and archetype development

  • Experience principle definition

  • Hero flows and feature definition

  • Experience scenario development

  • MVP definition

  • Roadmapping for products and ecosystems